Fees and Charges

Helpgeta is free to sign up Employers, Service Providers, post a service, receive services from Service Providers, and connect Employers with Service Providers.

If you choose to offer a service and an Employer accepts, we charge you a percentage (“Service Charge”) relative to the total value of the service, as an introduction fee.

If you are subsequently paid by the Employer more than the original service amount we will also charge the Service Charge on any overage payments.

The Service Charge of 25% is levied on each payment that is made to you by Employers.

You may cancel a service from your dashboard at any time but without affecting delivery of such services already paid for by Employers.

In instances of service failure from Service Providers, refund of fees may be done through helpgeta. The refund may only be used on site, and cannot be withdrawn or transferred by Employers, except if you are also a Service Provider, in which case you may withdraw your funds subject to the terms and conditions of Helpgeta as specified in its user agreement (https://www.Helpgeta.com/about/terms). ­

Our dispute resolution system is designed to allow both parties to resolve issues regarding payments and services amongst themselves without arbitration. In instances of dispute over service failure, should we find the Service Provider at fault, refunds to the Employer in question shall be 100% of fees paid to the Service Provider from the Employer, plus our Service Charge on the amount refunded.

Employers are not permitted to request for refunds from Service Providers or from Helpgeta for services paid for and delivered, or for services paid for in which the stipulated time for service delivery by the Service Provider has not been surpassed.

User Accounts that have not logged in for six months will incur a maintenance fee of up to $10.00 USD per month until either the account is terminated or reactivated for storage, bandwidth, support and management costs of providing hosting of the user's profile, portfolio storage, listing in directories, provision of the service, file storage and message storage.

Government taxes may apply, depending on your region.

The fees and charges summarised on this page are governed by the terms of the Helpgeta User Agreement and related site policies. The User Agreement includes other important terms and should be read in full. In particular section 23 of the User Agreement specifies the consequences of termination for violations of the User Agreement. Those consequences can include fines for damages that Helpgeta will sustain as a result of actions that breach the User Agreement.

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